We’d love to hear from you, but please bear in mind, that we now averaging 20-70 emails per day (not including spam). Rod is the only one answering emails and he simply can’t respond to all of them. On busy email days it’s simply impossible. This is why we have moved to subject line email sorting.
In order to streamline the email process we require subject line information as described below.
IMPORTANT: To send us an email you ‘ll need to put the words; PRODUCT QUESTION, PAID CONSULT, INTERNATIONAL SHIPPING or EDITS NEEDED/TESTIMONIAL into the subject line. Choose just one subject line header.
INTERNATIONAL SHIPPING / NON-USA PAYMENTS:
We cannot ship international orders directly. We are not set up for international shipping. The only way we can ship internationally is when the purchaser uses a USA based freight forwarding service. We then ship to the US based freight forwarder, at the US shipping rates, and your chosen freight forwarding service ships to you. Many of our customers have reported good success with: https://www.myus.com/ This link is in no way an endorsement for myus.com. Please choose your own freight forwarding service and be sure it is one you are 100% comfortable with.
International Transaction Fees: If you are paying from outside the USA, including Canada, you will receive a 2.3% + .72¢ international transaction fee invoice from us, before we can ship your order. We absorb the 2.9% USA interchange fee (+.30 per transaction) but we simply do not have the margins to absorb an additional 2.3% + .72¢ for each international transaction. If you are unwilling to pay the 2.3% + .72¢ international transaction fee, please do not place an order with us.
WARNING: Neither USA or International transaction fees are refundable. If you order from a country other than the US, and then request a refund, neither the US transaction fee nor the International Transaction fee can be refunded. We are not the ones keeping these fees, the USA processors keep them.
No matter how simple the question, we cannot answer any direct one-on-one questions for free.
IMPORTANT: As of 2/15/2021 we are booked solid for in-depth consultation. Consults that exceed 30 minutes, are just not possible at this time. The only way we are accepting paid consultation, during this busy time, is a maximum of 2 bullet pointed specific questions that you believe can be answered in 30 minutes or less. You will be billed at the time segments below for these answers.
- Quick Questions – Minimum consultation fee is $45.00 (up to 30 minutes).
- In-Depth Consults (Currently Unavailable) – Consults longer than 15 minutes are billed at a flat $85.00, then billed in 15 minute increments once beyond the first hour. The hourly rate, once beyond the defined minimums, is $85.00 per hour.
- Electrical Drawings (Currently Unavailable) – *Minimum charge for electrical system renderings/drawings (*not currently available) is $475.00 then $85.00 per hour once the $475.00 has been covered.
- LiFePO4 Batteries – We do not consult on LiFePO4 unless the batteries & the related charge equipment have been purchased through MarineHowTo.com
- Existing Customer – If you are an existing MarineHowTo.com customer, and have a question about a product you already purchased from us, please use “Product Question“.
1) To keep the process as efficient as possible, please bullet point your specific product questions so we don’t have to parse them out of paragraphs.
2) Product questions are for pre-sale or after-sale support for products we sell or that you’ve already purchased from MarineHowTo.com.
3) If you purchased your product elsewhere, and have questions about it, these are paid consult questions, not product questions.
4) There’s a fine line between a “product question” and a “paid consult” type of question. A pre-sale product question would sound like: “Is this product able to be used below water?” If your question starts with a “How do I?” etc., please use the “Paid Consult” header.
5) If you ask a product question, for pre-sale support, we would appreciate a purchase decision within 7 days of the product support question. This helps us track and ensure our customer service & support is working to satisfy our customers. If you intend to wait longer than 7 days before ordering please make a $20.00 donation to MarineHowTo.com.
TIP: If you are asking a pre-sale question making a $10.00 donation to MHT, before you ask the question (let us know you did this in the subject line: Donation Made – Product Question), will move you up the response queue. On busy email days this means a much faster response. A donation to support this site can be made here: https://marinehowto.com/support/
If you see a misspelling, grammatical error or other errors on MarineHowTo.com please let us know. We don’t have an editor and Rod writes everything on MHT himself. He freely admits he’s not a good copy editor. Rod wears many hats so mistakes can and do happen. Have you had good service, learned something new or were able to complete a project & save money after reading MarineHowTo.com, send a testimonial, we’d love to hear about it!