Questions, Comments or Consults
We’d love to hear from you, but please bear in mind, that we get 10-50 emails per day requesting free advice. Rod is the only one answering emails and he simply can’t respond to all of you. In order to streamline this we require subject line information as seen below.
WE APOLOGIZE BUT IN ORDER TO COMBAT SPAM-BOTS & OTHER HACKERS FROM SLOWING DOWN THE SITE, POST COMMENTING HAS BEEN TURNED OFF
There are five ways to get in touch with us, all via email. To send us an email you ‘ll need to put the words; INTERNATIONAL SHIPPING, PRODUCT QUESTION, PAID CONSULT, EDITS NEEDED or TESTIMONIAL into the subject line.
INTERNATIONAL SHIPPING – We can ship some products internationally but not all products. This is due to licensing agreements. International shipping is billed at our actual cost, we do not mark it up, and it cannot be processed through the web store. We will need to calculate shipping and then send you an itemized invoice for any international purchases.
PAID CONSULT – No matter how simple the question, we can no longer afford to answer any direct one-on-one questions for free. A consult that takes less than 10 minutes is billed at $20.00. A consult more than 10 minutes, but less than 30 minutes, is billed at $45.00. A consult longer than 30 minutes is billed at $75.00, then billed in 15 minute increments once beyond the first hour. The hourly consult rate is $75.00. Minimum charge for electrical drawings/schematics, up to two hours, is $200.00. Starting at hour two custom drawings are then billed at $75.00 an hour. We do not consult on LiFePO4 batteries unless the batteries were purchased through MarineHowTo.com.
PRODUCT QUESTION – Product questions are for pre-sale or after-sale support for products sold by MarineHowTo.com. There is a fine line between a “product question” and a paid consult type of question. A pre-sale product question would sound like: “Is this product able to be used below water?” If your question starts with a “How do I?” etc., please use the “Paid Consult” header. If you purchased a product elsewhere, and have questions about it, these are paid consult questions, not product support. Please don’t pick our brains then purchase elsewhere. Too many folks have done this and these subject line headers are the result. One such individual was the result of 16 emails, back and forth, and over 1.25 hour of pre-sale Q&A. This customer then bought the $497.00 product from a dealer selling if for $2.67 less than us, they actually had a higher shipping rate so he actually did not get a better deal. Peppering us with “product questions” then buying elsewhere is just low-form & inconsiderate. Far too many experiences such as this, have forced our hand. MarineHowTo.com already provides more free info than any marine repair site you’ll find. This site, and all the free content, is essentially being supported by a minutia of our readers. Obviously we’d love to see more folks supporting MHT.com so the site can remain free.
EDITS NEEDED – If you see a misspelling, grammatical error or other errors on MarineHowTo.com please let us know. We don’t have an editor and Rod writes everything on MHT himself. He freely admits he’s not a good copy editor. Rod wears many hats so mistakes can and do happen.
TESTIMONIAL – Have you had good service, learned something new or were able to complete a project & save money after reading MarineHowTo.com, buying from us or consulting with us? We’d love to hear about it!